Mars One is the best HVAC company I've ever dealt with. No crazy up-sell, no fear tactics, just amazing customer service.
I called just to book an appointment and the first thing Chris does is troubleshoot my system over the phone. For free!
After 30 minutes we had exhausted all of the simple fixes so an appointment was set for the next day. Not only did I receive a courtesy call but he showed up on time. I truly expected him to come in and disappear into some HVAC hocus pocus, just to pop out later with a bill but that didn't happen. Instead he had me sat down and proceeded to show me every aspect of my a/c system. He quickly found the problem, devised a solution and resolved the issue with ease. It was like taking a HVAC 101 course and now I know what to look for.
If you are ever looking for an honest, knowledgeable, personable contractor, there is only one call to make. Calling Chris was one of the best calls I've ever made!
Chris showed up on time and performed a complete diagnostic on my roof HVAC system. He put on shoe covers while going inside my home. He explained all the details in layman's terms, which helped a bit. He got the system up and running again, without any parts! I received a professional receipt and a detailed description of what he did and what he recommends, later on. Seriously, a true all star! I highly recommend him.
If you are ever looking for an honest, knowledgeable, personable contractor, there is only one call to make. Chris took the time to troubleshoot over the phone, then showed up on time and resolved the issue with ease. No crazy up-sell, no fear tactics, just amazing customer service. Calling Chris was one of the best calls I've ever made!
I called Chris at 7pm on Wednesday evening. He was the only one who offered to come that night to fix my AC. He was here by 8pm ready to go! He explained everything he was doing and answered all my questions while I was watching. Very thorough and went way above and beyond with helping me fix another issue that arose, then helped me install my new thermostat. 2 hours later I was able to cool my house again and be comfortable. Grateful that I went with him.
Dear Future Customers These Guys ROCK! I called desperately around 8:30 at night and Matt answered. He was Super friendly and actually took the time to listen to me. They're incredibly well priced and did the most amazing job in the quickest time. Thanks for everything guys you really did an outstanding job!
Called Matt at Mars One Heating & Air to repair my air conditioner. They came out right away and fixed the problem ASAP and I was back up and running in no time. I highly recommend Mars One. Honest, fair and responsive. You cant ask for more than that.
My A/C went out last night and i messaged Mars Heating & Air and they texted me back right away and it was 11pm! I was already impressed!
They came out the next day and diagnosed the issue right away! With the way the heat has been, i had him work on it right away! He invited me to watch him work and explained everything in much detail! I felt I was training for work but it was good! Haha I highly recommend Mars Heating & Air as they were prompt, very professional, and fair!
Give em a try!!
These guys worked tirelessly in the heat to make sure that we didn't have to live in the heat anymore so pleased with the job well done and the cool air flowing through my house. Thank you to Matt and his crew you're greatly appreciated.
I've dealt with Chris over the past 10 or so years. He is knowledgeable, practical, reliable, honest and definitely prompt.
He is the only one I will let service my heating and air system. I trust his judgement completely. He has kept my system going over the years. Finally last year when I was ready to replace my 20 year old system. He did the job of course. Even came back when I changed my mind about what thermostat I wanted and put in a different one. I took 12 estimates of mom and pop and National HVAC installers at Chris's request. Chris came in with the best presentation and estimate without even knowing what his predecessors had presented to me. No crazy drawn out sales pitches. I would recommend Chris and Mars One hands down.
I highly recommend Mars One. I contacted them to get an estimate to replace my entire system, within 24hrs, Chris (owner) arrived and immediately got my old, tired system running again. The repair was quick, inexpensive and most importantly cooled my house down. When the time comes to replace the system I'll be using them. Thank you, Chris. You earned my business today.
Chris is a professional and fun person. He responded to my request on Thumbtack within a half hour. On the phone he clearly explained what would be required to install my Nest thermostats and possible outcomes. Made an appointment for the same day and arrived in the time window. I would definitely recommend him for any ac and heating needs.
What a great experience. After calling around all day to find someone to fix our air conditioning, Chris came out at 7pm to get our air up and running again. Temps were in the 100's and not going down any time soon. We are so thankful. Great company that really caters to the customer!!
I hired Chris to install 2 Nest Thermostats and he was punctual, professional, courteous, and thorough. I liked him so much I would hire him to provide maintenance for my HVAC system. I've previously hired Bell Brothers, Big Mountain Heating & Air, and Broward Mechanical - all tried to up sell me and charge me for services I didn't need. Chris takes his time and has 17 years of experience and is extremely knowledgeable. If you need HVAC repairs or maintenance, put Chris and Mars One on the top of your list! Thanks again, Dale H.